Shipping info

— Delivery

We dispatch all orders within 3 working days of receiving payment via Royal Mail 2nd Class (UK) and Royal Mail’s International Tracked Standard Airmail service for the rest of the world.  We'll let you know when your order has been dispatched. 

It's important that you enter the correct shipping address to your order or our products won't reach you. We currently don't offer a tracked service, but if this is something you'd like, please get in touch before placing an order.

If you suspect a lost delivery please contact us quoting your name, order number and full address and we will look into it for you straight away.

We aim to minimise our impact on the environment where possible so collection at our studio in the Silver building, East London, is encouraged.

— Responsibility for Local Taxes and Duties

Recipients are liable for any local taxes or import duties that may be payable once the goods reach the country of destination. We can take no responsibility for this. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

— Returns

We want you to be happy with your items, however, if for any reason you're dissatisfied with your purchase, please contact us at hello@lunes.co.uk to discuss a return, exchange or refund within 10 working days of receiving your order. Products must be returned undamaged and in the state in which they were sent

We recommend sending your unwanted items back via recorded delivery or obtain proof of postage as we cannot refund products damaged or lost in transit. Unfortunately we cannot cover the cost of return postage. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.